Returns Policy
Hassle-free returns and exchanges - we've got you covered!
Quick Summary
We want you to love what you ordered. If something isn't right, you have 30 days to return eligible items for a refund, exchange, or store credit. It's that simple!
30 Days
Return Window
Free Collection
For defective items
3 Days
Refund Processing
When Can You Return an Item?
You can return an item within 30 days of delivery if:
- Defective or damaged - Item arrived broken or not working
- Wrong item - You received something different from what you ordered
- Not as described - Item doesn't match the website description
- Changed your mind - Item must be unused with tags attached
Return Conditions
For a successful return, items must meet these conditions:
Original Packaging
Item must be in its original packaging with all inserts
Tags Attached
All price tags and brand labels must still be attached
Unworn/Unused
Item must not show any signs of wear, washing, or use
Within 30 Days
Return must be initiated within 30 days of delivery
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
How to Return an Item
Follow these simple steps for a smooth return process:
Lodge a Return
Contact us via email or phone to initiate your return. Have your order number ready.
Pack the Item
Carefully pack the item in its original packaging with all accessories and tags.
Choose Collection
We'll arrange free collection from your address at a time that suits you.
Quality Inspection
Our team will inspect the returned item to ensure it meets our return conditions.
Refund/Exchange
Your refund will be processed or exchange item will be dispatched.
Refunds & Credits
Once your return is approved, here's what happens next:
Original Payment Method
Refund processed to your credit card, debit card, or bank account
3-5 business daysStore Credit
Instant credit added to your Faboo account for future purchases
ImmediateExchange
Replacement item shipped as soon as return is verified
2-4 business daysYou will receive email confirmation at every stage of the refund process. The time it takes for the refund to appear in your account depends on your bank's processing time.
Defective Items
If you receive a defective item, we'll make it right immediately:
- Contact us within 48 hours of delivery
- We'll arrange free collection within 24 hours
- Replacement sent within 5 business days
- Full refund available if replacement not possible
Warranty Information
Direct Warranty
Manufacturer handles returns directly
- Contact details on product
- Manufacturer's terms apply
- Keep proof of purchase
Extended Warranty
Up to 6 months coverage on eligible items
- Automatic on qualifying items
- Covers manufacturing defects
- Free collection included
Frequently Asked Questions
We provide free collection for defective items. For change of mind returns, a small collection fee of R75 applies, which will be deducted from your refund.
Yes, you can exchange for a different size, color, or even a different product. The price difference will be refunded or charged accordingly.
Refunds are processed within 3 business days of receiving the returned item. It may take additional 2-5 days for the money to appear in your account, depending on your bank.
Need Help with a Return?
Our customer service team is available 7 days a week